Successful Innovation is a Multi-Disciplinary Team Sport

Excellent customer service and utility companies are not often used in the same sentence. At best, utility companies have a net-neutral customer sentiment and more often than not the sentiment is negative based on standard customer interactions of paying a bill or reporting a power issue. It took a team of industry outsiders with a […]

One Giant Leap for Innovation: Chaos behind the Lunar Spacesuit

We’ve all seen the famous photographs of astronaut Neil Armstrong taking his first steps on the moon. But few people know the iconic spacesuit he was wearing would never have existed if not for an epic battle between a defense contractor and a lingerie company. When President Kennedy delivered his famous 1961 promise to put […]

Put the Customer First in Innovation– or Risk Going Down in Flames

In the early 1950’s, the U.S. Air Force faced a deadly dilemma. Despite having the latest cutting-edge technology in jet-powered aviation at their disposal, a growing number of highly qualified test pilots were dying in unexplained crashes.  Cadets were crashing during routine training, so the Air Force sought better training protocols.  The death tally continued […]

Innovation vs. Invention: Does your enterprise know the difference?

Key principles to help your organization bring it’s best ideas to fruition. What comes to mind when you hear the word “invention”? How about when you hear “innovation”?   Do the terms conjure similar images, or are they drastically different? Do they require creativity? Structured discipline? Both? These questions are top of mind among many […]